Question 1

What can I expect from my first session?

Accepted Answer

My aim is to facilitate a safe space to get to know you: I will likely ask what has brought you to therapy at this point, some of your history, and what you’re hoping to get out of support.

Question 2

What about confidentiality?

Accepted Answer

Your new patient form will include confidentiality information, which is important for you to understand. While what we discuss is likely to remain confidential, there are limits to this (as with most healthcare providers).

Question 3

What if you are not the right fit for me?

Accepted Answer

That is totally fine! You need to feel like any therapist is a good ‘match’ for you: Therapy is a vulnerable process and outcomes are largely dependent on the quality of the therapeutic relationship. I welcome feedback, but I also totally understand if I am not the right person for you to work with.

Question 4

What do I need to bring?

Accepted Answer

Please complete the new client form prior to your first session. If you are accessing services through Medicare your MHCP must have been uploaded and provided prior to the first session. Have your device ready to go, and test the camera and microphone so I can see and hear you.

Question 5

What if I need to cancel?

Accepted Answer

Any cancellations that occur within 24 hours will result in a 50% cancellation fee ($110). This will also be applied if you do not attend your scheduled appointment. DNA/cancellation fees must be paid prior to your next appointment otherwise this appointment will not go ahead.

Question 6

What about the payment process?

Accepted Answer

Payment is processed utilising the card details you have provided in the new client form. If accessing services through Medicare, your rebate is paid back into your nominated bank account.

Question 7

Can I call you for crisis or emergency support?

Accepted Answer

I’m afraid not. I am only able to allocate you time in your dedicated appointment. See below for supports you can contact if you require immediate or same-day support.

Police: 000 
Lifeline: 13 11 14 
Beyond Blue:  1300 22 4636 
1800 Respect: 1800 737 732

Please note that Soul Meets Science is not a crisis service. If you require immediate support, please contact your local emergency services.